If there is any difference between the English and Hindi versions, the English version prevails.
CrewBharat (crewbharat.com and its app) is operated by Anuda Realty Private Limited ("CrewBharat", "we", "us"). This policy explains what personal information we collect when you use CrewBharat, why we collect it, who we share it with and the choices you have. It is written with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 in mind.
1. Information we collect
Information you give us
- Account details: name, mobile number (verified by OTP), email address, city and area.
- Contractor profile: business or company name, work categories, service areas, years of experience, team size, description, profile photo and public profile link.
- Verification (KYC): if a contractor chooses online eKYC, their Aadhaar (verified by OTP), PAN and bank account details are verified through our verification partner Cashfree Payments; if they choose document verification, they upload Aadhaar, PAN and optional GST, bank proof and photo for our team to review.
- Projects and bids: project details clients post (type, category, location, size, budget, dates) and the bids contractors submit.
- Messages and reviews: chats between users on CrewBharat and reviews clients leave.
- Payments: when you buy contact points, the order amount and status. Card, UPI and bank details are entered on Cashfree Payments' secure page and are not stored by us.
Information collected automatically
- Login session cookies needed to keep you signed in and to protect forms (CSRF protection).
- Technical logs such as IP address, device and browser type, pages visited and the time of requests, used for security, fraud prevention and fixing problems.
- If you use the CrewBharat app, a notification token so we can send you alerts you have asked for.
- In the CrewBharat Android app, usage statistics through Google Firebase Analytics and Meta App Events: app installs and opens, sign-up steps, and actions such as posting a project, placing a bid or viewing a contact, together with a device advertising identifier and our internal account number. We use them to understand how the app is used and to measure our advertising. They never include your name, mobile number, email or messages.
Contractor profiles from Anuda's records
Some contractor profiles were created from contractors already registered with Anuda Realty Private Limited. Only the name, work categories, city and contact details were used — never Aadhaar, PAN or bank details. Such a contractor can claim the profile by registering with the same mobile number, or ask us to remove it (see section 7).
2. How we use your information
- To create and run your account, verify your mobile number and keep you signed in.
- To show contractor profiles in search and on public profile pages, and to connect clients and contractors through chat, projects and bids.
- To verify contractors and show the Verified badge.
- To process point purchases and record contact unlocks.
- To send OTPs, notifications and service messages by SMS, WhatsApp, email or app notification.
- To prevent fraud, spam, fake accounts and bulk copying ("scraping") of contractor data, and to enforce our Terms & Conditions.
- To answer support requests and to meet legal obligations.
3. What is public and what is shared
- Public: a contractor's name or business name, categories, service area, photo, experience, team size, description, reviews and verification status are visible to anyone, including search engines.
- Contractor phone numbers are not public. A client sees a contractor's number only after unlocking it with points; the contractor's number is also shared with the client when a bid is accepted. Chat is available to logged-in users.
- Clients: a client's name is shown to contractors they chat with or who bid on their projects; project details are shown to contractors.
- Service providers who process data for us under contract: Cashfree Payments (payments and identity verification), Hostinger (hosting), Bitrix24 (customer management and OTP / message delivery), Google Firebase (app notifications and app analytics) and Meta Platforms (measuring our app advertising).
- Legal reasons: when required by law, court order or a government authority, or to protect the rights and safety of users and CrewBharat.
We do not sell your personal information.
4. How long we keep it
We keep your information while your account is active and as long as needed to provide the service. Verification documents and payment records are kept for the period required by law (for example tax and accounting rules) and for resolving disputes, and are then deleted or anonymised.
5. Security
We use HTTPS, OTP-verified accounts, access controls and security checks. Identity documents are stored in a protected area that is not reachable from the internet and can be viewed only by authorised CrewBharat staff. No system is completely secure, so please keep your password private and tell us at once if you think your account has been misused.
6. Children
CrewBharat is meant for people aged 18 and above. We do not knowingly collect information from children.
7. Your choices and rights
- You can view and update most of your details from your profile and settings.
- You can ask us for a copy of your personal information, to correct it, or to delete your account and profile. You can also delete your account yourself: see Delete your account.
- A contractor whose profile was created from Anuda's records can ask for it to be removed at any time.
- You can withdraw consent for optional messages; essential service messages (such as OTPs) are still sent.
- You can reset or turn off your advertising identifier in your phone's settings (Settings → Google → Ads, or Settings → Privacy → Ads).
Write to support@crewbharat.com from your registered email or mention your registered mobile number. We respond within 30 days.
8. Grievance Officer
For any complaint about your personal information or this policy, contact the Grievance Officer of Anuda Realty Private Limited at support@crewbharat.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
9. Changes to this policy
We may update this policy from time to time. The latest version is always on this page with its date; for important changes we will also notify you on the website or by message.