Refund & Cancellation Policy

Last updated: 13 October 2026

If there is any difference between the English and Hindi versions, the English version prevails.

This policy applies to contact points bought on CrewBharat, a service of Anuda Realty Private Limited. Chatting with contractors is free; points are used only to see a contractor's phone number (100 points per contractor).

In short: if money was taken but points were not added, or you were charged twice, you get your money back. If a contractor's number turns out to be wrong, you get the points back. Points you have bought otherwise are not refundable.

1. Payment taken but points not added

Points are normally added within a few seconds of a successful payment. If your bank account or card was charged but the points do not appear within 24 hours, write to us. We will either add the points or refund the full amount to your original payment method within 5–7 working days of confirming the payment.

2. Duplicate or wrong-amount payment

If you were charged more than once for the same pack, or charged an amount different from the price shown, the extra amount is refunded to your original payment method within 5–7 working days of confirming it.

3. Wrong contractor number

If the phone number you unlocked is invalid, not in service, or belongs to someone other than the contractor, report it within 7 days of unlocking. After checking, we credit the points back to your account.

4. Other cases

  • Points that have been added to your account are not refundable and cannot be exchanged for cash, whether used or unused, except as described above.
  • Points used to unlock a valid contractor number are not refunded, even if you decide not to hire that contractor or cannot agree on terms.
  • Free points (the signup bonus and the monthly free points) have no cash value. Free monthly points that expire at the end of a month are not refunded.
  • Points removed because of misuse (see our Terms & Conditions) are not refunded.

5. Cancellation

Point packs are one-time purchases; there are no subscriptions or automatic renewals. An order can be cancelled only before payment is completed — simply close the payment page and nothing is charged. Once a payment succeeds and points are added, the order cannot be cancelled.

6. Payments between clients and contractors

CrewBharat does not collect or handle payments for construction work. Any advance, deposit or payment for work is agreed directly between the client and the contractor, and refunds for such payments are a matter between them.

7. How to request a refund

Email support@crewbharat.com from your registered email, or mention your registered mobile number, with:

  • the order ID (shown on your bank/UPI statement or in your points history),
  • the date and amount of the payment, and
  • for a wrong number, the contractor's name or profile link.

We reply within 2 working days. Approved refunds go back to the original payment method through Cashfree Payments; your bank may take a few extra days to show the amount.